✅ Last Updated: January 1, 2026
1. Who We Are
Neuralink AI ("we," "our," "us") operates the automated trading platform accessible at neuralinkaiguide.com. We are the data controller responsible for the personal information you provide when using our platform, registering an account, or communicating with our team.
This Privacy Policy applies to all users of the Neuralink AI platform, including users based in Canada (subject to PIPEDA), the United Kingdom (subject to UK GDPR), and Australia (subject to the Australian Privacy Act 1988).
2. Information We Collect
Information You Provide Directly
- Full name and email address at registration
- Phone number (optional, for two-factor authentication)
- Country of residence and time zone
- Payment and financial information processed via our regulated broker partners (we do not store card details directly)
- Communications you send to our support team
Information Collected Automatically
- IP address and approximate geolocation
- Browser type, version, and operating system
- Pages visited, session duration, and navigation behaviour
- Device identifiers and screen resolution
- Referring URL and exit page
Trading Activity Data
- Trade history, positions opened and closed, and performance data generated by your use of the platform
- Risk settings and configuration preferences you select
3. How We Use Your Information
We use the information we collect for the following purposes:
- Account management: To create, verify, and maintain your account securely
- Platform delivery: To operate the Neuralink AI trading engine and provide the services you signed up for
- Security & fraud prevention: To detect unusual account activity, prevent unauthorised access, and protect user funds
- Customer support: To respond to your enquiries and resolve issues effectively
- Legal compliance: To meet obligations under applicable financial services law, anti-money laundering regulations, and data protection legislation
- Product improvement: To analyse aggregated, anonymised usage patterns and improve the platform
- Communications: To send you important account notifications, security alerts, and (with your consent) platform updates
We do not sell your personal data to third parties. We do not use your data for unrelated advertising purposes.
4. Legal Basis for Processing
For users in the UK and EEA, our processing activities rely on the following legal bases under UK GDPR:
- Contract performance: Processing necessary to deliver the services you've agreed to
- Legal obligation: Processing required to comply with applicable laws and regulations
- Legitimate interests: Processing for security, fraud detection, and platform improvement — balanced against your rights
- Consent: For optional communications such as newsletters or marketing updates
For Canadian users, we process data in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). For Australian users, we comply with the Australian Privacy Act 1988 and the Australian Privacy Principles.
5. Data Sharing & Third Parties
We share your data only where necessary and always within appropriate legal frameworks:
- Regulated broker partners: To facilitate the execution of trades placed through the platform. These brokers are licensed entities subject to financial regulatory oversight.
- Identity verification providers: To comply with Know Your Customer (KYC) requirements under applicable anti-money laundering law
- Cloud infrastructure providers: Our platform is hosted on secure, enterprise-grade cloud infrastructure operating under strict data processing agreements
- Legal and regulatory authorities: Where required by law, court order, or a legitimate regulatory request
All third parties who receive your data are bound by contractual data protection obligations consistent with applicable privacy law.
6. Cookies & Tracking Technologies
We use cookies and similar technologies on our website to ensure the platform functions correctly and to understand how users navigate it. The types of cookies we use include:
- Essential cookies: Required for login sessions, security tokens, and core platform functionality. These cannot be disabled without affecting the service.
- Analytics cookies: Help us understand aggregated usage patterns. We use privacy-respecting analytics tools and do not share this data with advertising networks.
- Preference cookies: Remember your settings and preferences across sessions.
You can manage cookie preferences through your browser settings. Disabling essential cookies may impair platform functionality. We do not use third-party advertising or tracking cookies.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:
- Account data is retained for the duration of your account and for up to 7 years thereafter, as required by financial services regulations
- Support communications are retained for 3 years
- Trading activity records are retained for 7 years in compliance with regulatory requirements
- Analytics data is retained in anonymised form indefinitely
After the applicable retention period, data is securely deleted or irreversibly anonymised.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your data where no legal obligation requires its retention
- Right to restrict processing: Request that we limit how we use your data in certain circumstances
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Where processing is based on consent, withdraw it at any time
To exercise any of these rights, please contact us at privacy@neuralinkaiguide.com. We will respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority (ICO in the UK, OPC in Canada, OAIC in Australia).
9. Security Measures
We take the security of your data seriously. Our technical and organisational measures include:
- 256-bit SSL/TLS encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Multi-factor authentication options for all accounts
- Annual independent security audits and penetration testing
- SOC 2 Type II compliance
- Strict internal access controls — staff access data only on a need-to-know basis
- Incident response protocols with mandatory breach notification procedures
While no system is 100% immune to security risks, we continuously monitor and improve our defences to protect your information.
10. International Data Transfers
Your data may be processed in countries outside your country of residence as part of our cloud infrastructure and broker network. Where this occurs, we ensure adequate protections are in place through:
- Standard Contractual Clauses (SCCs) approved by relevant data protection authorities
- Processing only in jurisdictions with adequate data protection frameworks
- Binding contractual obligations on all data processors
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify registered users via email for significant changes
- Display an in-platform notification where appropriate
Continued use of the platform after such changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.